The claim
Reuz aims to pay up to 10% more than a comparable offer you would reasonably get from a local phone buyer, an OLX-style private deal, or a retail store exchange / trade-in counter for the same model, storage variant and condition band.
What we compare against
- Local shop / market buyer quotes for the same device and condition
- Typical OLX or peer-to-peer asking / deal ranges for equivalent listings
- Retail exchange or brand trade-in counters (e.g. large ecommerce or brand stores)
Prices are informed by live market data for your phone's model and condition. The uplift is relative to those comparable channels — not a guarantee versus every possible quote in India.
When it applies
- You complete an online estimate with accurate model and condition details
- Our executive assesses the device in person and confirms it matches the stated condition
- You accept the final offer after assessment
- Service is available in a city where Reuz currently offers doorstep pickup
What it does not mean
- It does not mean every seller receives a flat +10% on every transaction
- It does not lock the online estimate if the physical condition differs from what was declared
- It does not compare against unverifiable, informal or non-comparable quotes (different model, storage, accessories or condition)
- It is not a cashback, coupon or bank offer
Assessment & final price
The final price is confirmed after a transparent in-person assessment. When the device matches the online details, the final offer is typically within a small band of the estimate. If condition differs, the offer is adjusted and explained before you decide. There is no obligation to sell if you decline.
How to raise a concern
If you believe this promise was not applied fairly, contact us with your quote ID (if any), device details and a recent comparable written offer:
- WhatsApp / call: +91 88000 21369
- Email: [email protected]
- Contact page
FAQ
Does “up to 10% more” mean every phone gets exactly 10% more?
No. “Up to” means the uplift versus a comparable offer can be as high as about 10%, depending on model, condition, market demand and the competing quote. Some devices may see a smaller difference.
Is the online estimate the final locked price?
The online quote is an estimate based on the details you share. The final offer is confirmed after in-person assessment. Final prices are typically close to the online estimate when the device matches the stated condition.
What if I have a higher written offer from somewhere else?
Share a recent, comparable written offer for the same model, storage and condition. Our team will review it under this promise. Contact us via WhatsApp or email with the details.
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