Question 1

How do I sell my old phone online with Reuz?

Accepted Answer

Search your phone model on Reuz, answer a few quick questions about condition (screen, battery, body, accessories), get an instant price quote, then book a free doorstep pickup. Our executive visits you at home or office, inspects the device in person, and pays you instantly via UPI or bank transfer before leaving.

Question 2

How much will I get for my old phone?

Accepted Answer

Reuz typically offers up to 10% more than local buyers, exchange counters at retail stores, or other buyback apps. For example, a used iPhone 14 Pro 256GB in excellent condition can fetch ₹55,000–₹65,000. The exact price depends on model, storage variant, physical condition, battery health, and included accessories. Search your model above for an instant estimate.

Question 3

Is doorstep pickup really free?

Accepted Answer

Yes, completely free. Reuz offers free doorstep pickup across Delhi NCR (Delhi, Gurugram, Noida, Ghaziabad, Faridabad), Mumbai, Pune, and Bangalore. No minimum order, no hidden charges.

Question 4

Which cities does Reuz operate in?

Accepted Answer

Reuz currently operates in Delhi, Gurugram (Gurgaon), Noida, Ghaziabad, Faridabad, Mumbai, Pune, and Bangalore. We are expanding to more cities regularly.

Question 5

Which phone brands does Reuz buy?

Accepted Answer

Reuz buys all major smartphone brands including Apple iPhone (all models from iPhone 6 onwards), Samsung Galaxy (S-series, A-series, Z Fold, Z Flip), OnePlus, Xiaomi (Redmi, Poco), Google Pixel, Vivo, Oppo, Motorola, Realme, iQOO, Nothing Phone, and more.

Question 6

When do I get paid after selling my phone?

Accepted Answer

Payment is made instantly — before our executive leaves your premises. After the physical inspection you accept the final offer, and payment is transferred immediately via UPI (Google Pay, PhonePe, Paytm) or direct bank transfer (NEFT/IMPS). There is zero waiting period.

Question 7

What if I don't like the final price after inspection?

Accepted Answer

There is zero obligation. If the final offer after physical inspection doesn't match your expectations, our executive will leave without taking your phone. No fees, no questions asked, no pressure.

Question 8

Is my personal data safe when I sell my phone to Reuz?

Accepted Answer

Yes. Our executive helps you sign out of all accounts (Apple ID / Google Account), perform a factory reset, and verify data wipe before handing over the device. We follow a strict data safety checklist on every pickup.

Question 9

What condition does my phone need to be in?

Accepted Answer

Reuz buys phones in all conditions — excellent, good, fair, or even damaged (cracked screen, water damage, faulty components). The condition affects the price, but we will quote you regardless. Even a broken phone has value.

Question 10

How is Reuz different from selling on OLX or Quikr?

Accepted Answer

OLX/Quikr require you to meet strangers, handle negotiations, and risk fraud. Reuz offers a professional, safe, doorstep experience with a verified executive, transparent pricing, instant payment, and zero risk of fake currency or cheques.

Question 11

How is Reuz different from phone exchange offers at stores?

Accepted Answer

Store exchange offers (Flipkart, Amazon, Croma, Apple Store) typically give 15–30% less than market value because they bundle the trade-in with a new phone purchase. Reuz gives you cash independent of any purchase, usually 10%+ more, with free pickup so you don't need to travel.

Question 12

Can I sell a phone with a broken screen?

Accepted Answer

Yes. Phones with cracked or broken screens are accepted. The damage reduces the price compared to a working screen, but we will make you an offer. Describe the damage accurately during the online assessment for the most accurate quote.

Question 13

What documents do I need to sell my phone?

Accepted Answer

No documents are required for most phones. For iPhones, having the original purchase invoice helps verify authenticity. You do not need to submit any ID proof or paperwork.

Question 14

Does Reuz buy older phone models?

Accepted Answer

Yes. Reuz buys phones from 2017 onwards (iPhone 6/6S, Samsung Galaxy S7, etc.). Even older models may be accepted depending on demand. Search your model to check if it's listed.

Question 15

How long does the entire process take?

Accepted Answer

From search to payment, the entire process takes 30–90 minutes once pickup is booked. Getting an online quote takes under 2 minutes. Booking a slot is instant. The doorstep pickup and inspection takes 15–30 minutes. Payment is immediate after inspection.